At Slvr Pals, we believe that receiving your modern heirlooms should be just as seamless and special as wearing them. We craft contemporary 925 Sterling Silver jewellery designed to be part of your story, and we want to ensure your pieces arrive safely and promptly to begin that journey.

1. Processing Time

  • Order Preparation: Every order is carefully inspected, polished, and packaged with love from our studio. Please allow 1 to 3 business days for your order to be processed and dispatched.
  • Peak Seasons: During high-volume periods or launch events, processing may take an additional 1–2 business days. We appreciate your patience as we ensure your pieces meet our high standards of craftsmanship.

2. Shipping Rates & Delivery Times

We strive to make luxury accessible and meaningful, which includes transparent and reliable shipping options.

  • Standard Shipping:
    • Estimated Delivery: [Insert Number, e.g., 5–7 business days]
    • Cost: [Insert Rate, e.g., Free on orders over $X / Flat rate of$X]
  • Express Shipping:
    • Estimated Delivery: [Insert Number, e.g., 2–3 business days]
    • Cost: [Insert Rate, e.g., Flat rate of $X]

(Note: Delivery times are estimated from the day your order ships, excluding weekends and public holidays.)

3. Order Tracking

Once your Slvr Pals creation leaves our studio and is handed over to our shipping partner, you will receive a confirmation email containing a tracking number. You can use this link to follow your jewellery’s journey right to your doorstep.

4. Incorrect Addresses & Delivery Issues

  • Double-Check Your Details: Please ensure that your shipping address is entered correctly at checkout. Slvr Pals cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
  • Lost or Stolen Packages: Once a carrier marks a package as “Delivered,” Slvr Pals is not liable for lost or stolen parcels. If you suspect your package has gone missing despite a delivered status, please reach out directly to the courier service with your tracking details or contact us for assistance.

5. Duties & Customs (For International Orders)

If you are ordering from outside our primary shipping region, please note that international shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our checkout total.

Have a question about your shipment or need help tracking an order? We’re always here to help. Reach out to our team at info@slvrpals.com